Welcome to the FAQ page for Shop Laviemd. Here you will find answers to the most commonly asked questions. If you need further assistance, feel free to reach out to us!

---

1. What is the return policy?

We offer a 7-day return policy for unused and unopened products. To initiate a return, please contact our customer service team at [email protected] or call 510-900-4164 with your order details. Products must be returned in their original condition and packaging. Shipping fees for returns are the responsibility of the customer unless the product is defective.

---

2. What are the shipping options?

Shipping options are determined by the vendor and may vary. The available shipping methods will be presented at checkout, and you can choose the one that best suits your needs. Shipping costs depend on the size of your order and destination within the United States.

---

3. What are the international taxes, duties, etc., that I have to pay?

We do not offer international shipping at this time. Orders are only available for delivery within the United States.

---

4. When will I receive my order?

Orders are typically processed within 1-2 business days. Depending on your location within the U.S., delivery times may range from 7 to 15 business days. You will receive tracking information once your order has shipped.

---

5. What do I do if I never received my order?

If your order hasn’t arrived within the estimated time frame, please check the tracking information provided. If you still haven’t received it, contact our customer service at [email protected] or call 510-900-4164, and we will assist you in resolving the issue.

---

6. What do I do if I receive a defective order?

We strive to provide high-quality products. If you receive a defective item, please contact us within 7 days of receiving your order. You can email us at [email protected] or call 510-900-4164 with your order number and a description of the defect. We will arrange for a replacement or refund, as applicable.

---

7. How do I make changes to an order I’ve already placed?

Once an order is placed, we are unable to make changes. Please double-check your order details carefully before completing the purchase. If you need further assistance or have any concerns, feel free to reach out to us at [email protected].

---

8. Where are you located?

We are located at: 390 Railroad Ave Suite 100, Danville, CA 94526

---

9. How is the product made? Where do the materials come from?

Our products are formulated using high-quality ingredients sourced from trusted suppliers around the world. We prioritize natural and effective ingredients that meet our strict standards for quality and efficacy. Each product is crafted with care to provide the best results for your skincare and wellness needs.

---

10. How do I contact your company if my question isn’t answered here?

If you have additional questions or need further assistance, please reach out to our customer support team:

• Email: [email protected]

• Phone: 510-900-4164

We are here to help and will respond as quickly as possible.